Welcome to Moolae (Moolay Limited) (“we,” “us,” or “our”). By using our website at www.moolae.com (“Website”), you agree to be bound by these Terms and Conditions. Please read them carefully.
1. General Information
1.1 These Terms and Conditions govern your use of our Website and the purchase of any products from us.
1.2 We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the updated Terms.
1.3 If you do not agree to these Terms, please do not use our Website.
2. Orders and Purchases
2.1 Eligibility: By placing an order, you confirm you are at least 18 years old and legally able to enter into contracts.
2.2 Order Confirmation: Once you place an order, you will receive an email confirming receipt of your order. This does not constitute acceptance. We reserve the right to accept or decline your order at our discretion.
2.3 Availability: All orders are subject to product availability. We make every effort to keep stock accurate on our Website, but there may be rare occasions where items become unavailable after you have placed an order. In such cases, we will inform you as soon as possible and issue a refund if necessary.
2.4 Pricing: Prices are displayed in local currency. For orders within the UK, prices include VAT. For orders outside the UK, prices exclude customs fees, duties, and other applicable charges, which are the responsibility of the buyer. We reserve the right to update prices without prior notice. We make every effort to display accurate pricing, but errors may occur. If a product’s price is incorrect, we reserve the right to cancel the order.
3. Payment
3.1 Accepted Payment Methods: We accept payments through Stripe, major credit and debit cards, and other available payment methods as specified at checkout.
3.2 Payment Security: Payments are securely processed via our third-party payment provider. We do not store your payment information.
3.3 Billing Information: You agree to provide accurate and complete billing information. If incorrect billing information is provided, your order may be delayed or canceled.
4. Delivery and Shipping
4.1 Shipping Locations: We deliver to the UK and select international locations. Delivery times and rates vary based on the destination and shipping method chosen at checkout. International delivery options are subject to availability, and any additional customs fees, duties, or taxes are the responsibility of the recipient.
4.2 Delivery Time: We aim to dispatch orders within 2 working days of confirmation. Delivery times are estimated and not guaranteed, as delays can occur due to external factors.
4.3 Delivery Charges: Shipping costs will be displayed at checkout. Any additional taxes, duties, or customs fees for international orders are the responsibility of the buyer.
4.4 Risk of Loss: All products purchased are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery.
5. Returns and Refunds
5.1 Return Policy: We offer a 14-day return policy for orders delivered within the UK, provided items are in their original, unused condition with all tags and packaging intact. Personalized, engraved, or custom-made items are non-refundable unless faulty. Please note that orders delivered outside the UK are not eligible for returns or refunds.
5.2 Return Process (UK Orders Only): To initiate a return for eligible UK orders, please contact us at contact@moolae.com. You are responsible for the cost of return shipping unless the item is defective.
5.3 Refunds (UK Orders Only): Once returned items are received and inspected, we will process a refund to your original payment method within 21 days. Shipping fees are non-refundable.
5.4 Exchanges (UK Orders Only): Exchanges may be available for certain items delivered within the UK. Please contact our customer support team for assistance.
6. Product Care
6.1 Care Instructions: Please follow our product care instructions provided on our Website to maintain the longevity of your jewelry.
6.2 Repairs: We do not offer repair services for products purchased from our Website.
7. Intellectual Property
7.1 Copyright and Trademarks: All content on this Website, including text, images, logos, and designs, is owned by or licensed to Moolae and is protected by UK copyright and trademark laws.
7.2 Restrictions on Use: You may not reproduce, distribute, modify, or create derivative works of any content from our Website without prior written consent.
8. Limitation of Liability
8.1 Website Accuracy: We strive to ensure that all information on our Website is accurate and up-to-date. However, we do not guarantee the completeness, accuracy, or reliability of any information on the Website.
8.2 Disclaimer: Our Website is provided on an “as is” basis without warranties of any kind. We are not liable for any loss or damage arising from your use or inability to use the Website.
8.3 Product Liability: Our liability for any product purchased from our Website is strictly limited to the purchase price of that product.
9. Personal Data and Privacy
9.1 Privacy Policy: We are committed to protecting your privacy. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
9.2 Cookies: Our Website uses cookies to enhance your browsing experience. By using the Website, you agree to our use of cookies as described in our Cookie Policy.
10. Governing Law and Jurisdiction
10.1 Jurisdiction: These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms, please contact us at:
– Email: contact@moolae.com- Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom EC2A 4NE