Last Updated: 1 Nov 2024
At Moolae, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, in compliance with the UK GDPR and relevant UK laws.
1. Information We Collect
Personal Information: We collect personal information, such as your name, email address, phone number, and billing/delivery address when you create an account, place an order, or contact us.
Payment Information: For secure payment processing, we collect payment details such as credit card information through trusted third-party providers. We do not store your credit card details directly on our servers.
Browsing Information: We collect data about your interactions with our website, including IP address, browser type, device information, and pages visited, to improve user experience and optimize website functionality. This information is collected via cookies and similar technologies. See our Cookie Policy for more details.
2. How We Use Your Information
To Process Orders: We use personal information to fulfill your orders, process payments, and arrange for delivery.
To Improve Services: We use browsing and interaction data to enhance our website experience, troubleshoot issues, and optimize product offerings.
Marketing and Communication: With your consent, we may send you promotional materials about our products, offers, and updates. You can unsubscribe from these communications at any time by following the “unsubscribe” link in any email.
Analytics and Research: We may use your data for analytics and market research to better understand customer preferences. This information is anonymized whenever possible.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: For order fulfillment and payment processing.
- Legitimate Interests: To improve services, secure transactions, and optimize customer experience.
- Consent: For marketing communications and, where required, for cookies and tracking technologies.
4. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Specific retention periods are determined based on the nature of data and the purpose for collection.
5. Data Sharing and Third Parties
Service Providers: We may share data with trusted third-party service providers, such as payment processors (e.g., Stripe), delivery companies, and analytics providers, solely for operational purposes.
Legal Obligations: We may disclose your data to comply with legal obligations or in response to valid legal requests.
We do not sell or trade your personal information to third parties.
6. Security Measures
We implement robust security protocols, including encryption and access controls, to protect your personal information from unauthorized access, alteration, or disclosure. Payment data is handled through PCI-compliant payment gateways.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data and request copies.
- Rectify inaccuracies in your personal data.
- Erase your personal data, subject to certain exceptions.
- Restrict or Object to processing.
- Withdraw Consent for marketing communications at any time.
To exercise these rights, please contact us at contact@moolae.com.
8. Cookies and Tracking Technologies
Our website uses cookies to personalise your experience and analyse site traffic. By accepting cookies, you consent to their use as outlined in our Cookie Policy. You may manage your cookie preferences in your browser settings.
9. International Transfers
If personal data is transferred outside of the UK, we ensure that adequate safeguards are in place to protect it in compliance with UK GDPR.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after changes indicates acceptance of the revised terms.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy or your data, please contact us at
Moolay Limited
3rd Floor, 86-90 Paul Street
London, England, United Kingdom
EC2A 4NE
contact@moolae.com